Privacy Policy

We are A&T Therapy Ltd and Therapy Space London Ltd, and we are trading as The Therapeutic Rooms.

We’re registered in the United Kingdom under company number 10919417 and 12152186, and our registered office and trading address is Unit 2-7 Taylors Yard, 170 Brick Lane, E1 6RU and Unit 9 Taylors Yard, 170 Brick Lane, E1 6RU.

We take our responsibility to protect your data seriously, and only ask you to provide certain information so that we can deliver a service to you or provide you with the information you have requested.

No matter how you use this site, our aim is to make it clear and effortless.

We do not and will not sell your data to third parties.

The privacy notice explains how we will use your data. This is relevant to both clients who make contact with one of the therapists listed on this website; to professional therapists who work, or contact us in relation to wanting to work from the Therapeutic Rooms; and to clients who book onto our online or in person events.

Our website

Information we collect when you send an email enquiry via our general contact us form

We securely store information you voluntarily provide to us by filling in the general enquiry form on our website, by corresponding with us by phone, e-mail, or in other ways.

This may include your name, e-mail address and phone number, and the outline of your enquiry.

This data will be used solely for the purpose of providing a service to you and to perform the services you have requested.

The data you provide will not be passed on to any external third party, except where your permission has been requested or under special circumstances where we are required legally to do so.

Your personal information is kept private and stored securely until it is no longer required or has no use. As the party responsible for data processing we ensure that the processed data is sufficiently protected to not be exposed to persons who should have no access to it by taking technical, contractual and organisational safety measures.

Every effort has been made to ensure a safe and secure form-to-email submission process but we advise users using our forms that you do so at your own risk.

Contacting professionals on our site

When you contact a counsellor or therapist displayed on our site, you can do so by sending them an email. This email is sent directly to the therapist via their email address. No content is shared with the Therapeutic Rooms. The Therapeutic Rooms has no responsibility over the privacy notices held by individual therapists.

If you are a therapist, group facilitator, or meditation/mindfulness teacher renting therapy space

If you are a counsellor, group facilitator, or meditation/mindfulness teacher renting therapy space, you may also provide us with information such as your personal bank details, details of your qualifications, insurance, professional body documents, personal description and photograph. Your email address will be shared with the other professionals working from the Therapeutic Rooms, and emails stored for as long as is essential for the running of the Therapeutic Rooms.

For therapists using our online ad hoc room booking system, we use Acuity Scheduling (a SquareSpace product) as a third party processor for your booking and your payment will be processed via Stripe. Please see the SquareSpace and Stripe privacy policies for further details.

If you are accessing our online or in person events
You may provide us with details, such as your name and email address to book onto our classes/events or workshops via our Acuity Scheduling booking system, so that for instance, we can keep you informed about any changes to the class, details for joining, or any other important information in relation to the event. Please find below link to Acuity’s privacy policy here.
We use Stripe to process your payments, and you can find further details on their privacy policy here.

If you are subscribing to our newsletter
You are providing us with your email address so that you can stay up to date with any new classes, workshops and events, and any new developments at the centre. Our newsletter sign-up is linked to MailChimp. You can unsubscribe from our newsletter at any point, and you can read their privacy policy here.

If you are filling out one of our surveys
You are providing us with information and feedback on services received so that we can improve our service. We use Survey Monkey to process our surveys, and you can find their privacy policy here.

Information we collect automatically

Whenever you visit our website we may automatically collect the following information about you:

• Technical information. We may, for instance, collect information about the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site;

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our membership services number.

Like many websites, we use “Cookies” to enhance your experience and gather information about visitors and visits to our websites. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently. Cookies cannot be used to find your name, email address, or anything that is uniquely identifying about you, unless you provide that information. We use cookies for those applications that require us to keep track of information to customize results. If you don’t have your browser set to accept cookies, certain areas of the website may not function properly.

We use the following cookies on our website:

• Standard PHP Session Cookies – for the general operation of this website

• Google Analytics – Google Analytics generates statistical information about website use. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. This information does not personally identify you.

If you have any concerns or questions about the contents of this privacy notice, please discuss this with us first by emailing us at info@thetherapeuticrooms.co.uk, and we’re happy to answer your questions to the best of our ability. We take the protection of your data seriously, and welcome any feedback. If you’re unsatisfied about our handling of your data, and you would like to make a complaint, you can contact the ICO, at https://ico.org.uk/concerns